Support

Resolving Script Errors

Much of the courseware has been engineered for optimal streaming over the Web. Depending on the variables of your computer's configuration and connection speed, performance can vary. There have been reported cases where users have received repeated script errors. This occurs when a user exits from a simulation screen (any screen that simulates the application) or a screen that contains a play animation. By leaving from one of these screens and returning on a subsequent log on, the performance of the computer may not have enough bandwidth to load all of the cast members needed for that screen and creates a script error.

To avoid script errors altogether, it is recommended that when exiting a course, do not do so from a step simulation or a play animation screen (sample below). A user should either navigate to the end of the topic or leave from a screen that has just text and plain graphics.

Solution

Clear the Internet Explorer Cache

• From the Internet Explorer menu bar, select Tools > Internet Options.
• Under the General tab, select the Delete Files button from the Temporary Internet Files section.
• In the Delete File popup box, check the Delete All Offline Content, then click OK.
• Click OK to close the Internet Options window.

Delete the user.dat file from your machine

• Right click on the Microsoft Start button and select Explore.
• From the Explore menu bar, select Tools > Find.
• Type user.dat in the Named field.
• Select your C drive.
• Click the Find Now button.
• In the list of files ( there may be more than one user.dat file) find the file that is in the CourseTechnology folder. Select it and delete. Be sure to delete only the user.dat file in the CourseTechnology folder.