content
/
course catalog
/
professional and business skills
/
business strategy and operations
/ operations
Quick Links
Desktop Computer Skills
Industrial Solutions
IT Skills
Legal Skills
Professional and Business Skills
Business Strategy and Operations
Operations
Certified Manager of Quality/Organizational Excellence
Communication Skills and Project Management
Customer Focused Management
Developing and Deploying Strategic Plans
Leadership
Managerial Skills and Abilities
Measurement: Assessment and Metrics
Problem Solving and Process Management Tools
Quality Systems, Models, and Theories
Supply Chain Management
Team Dynamics
Training and Development
ISO 9000:2000 Overview
Building a Quality Management System
Continual Quality Improvement
Customer Satisfaction Through Resource Management
Processes for Quality Products and Services
Quality-minded Management
Steps for Successful ISO Registration
The Who, What & Why of ISO 9000:2000
Transitioning from ISO 9000:1994 to ISO 9001:2000
ISO 9001
ISO 9001: 2000: Implementing Standards
ISO 9001: 2000: The Auditing Process
ISO 9001:2000: Overview of Standards
Lean Manufacturing
Final Exam: Lean Manufacturing
Lean Logic
Lean Strategies
Lean Techniques
Lean Value
Logistics Management
Inventory Management
Overview of Logistics Management
Supply Chain Management
Managing Customer-Driven Process Improvement
Identifying What the Customer Wants
Implementing Improvements
Managing Customer-Driven Process Improvement Simulation
Managing Process Improvements
Translating Requirements into Process Goals
Understanding Processes
Why Customer Driven?
Operations Management
Operations Management: Fundamentals of Operations Management
Operations Management: Operations Components
Operations Management: Operations Management Tools
Quality Management
Quality Management: Business Process Improvement
Quality Management: Quality Management Tools
Quality Management: The Quality Management Process
Six Sigma Black Belt: Deployment
History of Organizational Improvement and the Foundations of Six Sigma
Leadership in Six Sigma
Organizational Goals and Objectives
Overview of Business Process Management
Six Sigma and the Corporate Enterprise
The Importance of Metrics to Six Sigma
Six Sigma Black Belt: Design for Six Sigma Black Belt
Design for X (DFX)
Failure Mode and Effect Analysis
Quality Function Deployment (QFD)
Robust Design and Process
Special Design Tools
Six Sigma Black Belt: The Analyze Phase
Common Tests
Exploratory Data Analysis
Hypothesis Testing
Variance, Contingency Tables, and Nonparametric Tests
Six Sigma Black Belt: The Control Phase
Control Charts and the Pre-control Process
Six Sigma--Lean Tools for Control
Six Sigma--Measurement System Re-analysis
Six Sigma--Statistical Process Control
Six Sigma Black Belt: The Define Phase
Define the Six Sigma Opportunity
Defining and Mapping the Six Sigma Process
Scoping the Six Sigma Project
Six Sigma and Critical Customer Requirements
Six Sigma and the Voice of the Customer
Six Sigma Management and Planning Tools
Six Sigma Team Dynamics and Performance
Six Sigma Team Leadership
The Six Sigma Change Agent
The Six Sigma Project Charter and Plan
Six Sigma Black Belt: The Improve Phase
Design and Analysis
Design of Experiments (DOE)
Experimenting for Process Improvement
Taguchi and Quality Improvement
Six Sigma Black Belt: The Lean Enterprise
Lean Concepts
Lean Tools
Non-value added Steps and Tasks
Total Productive Maintenance (TPM)
Six Sigma Black Belt: The Measurement Phase
Analyzing Process Capability
Calculating Process Capability
Collecting and Summarizing Data
Measurement Systems
Probability and Statistics
Process Analysis and Documentation
Properties and Applications of Probability Distributions
Six Sigma Foundations
Final Exam: Six Sigma Foundations
Six Sigma Introduction
Six Sigma Team Implementation
Final Exam: Six Sigma Team Implementation
Six Sigma DMAIC: Analyzing the Data
Six Sigma DMAIC: Analyzing the Process
Six Sigma DMAIC: Controlling the Improved Process
Six Sigma DMAIC: Defining the Problem
Six Sigma DMAIC: Improving the Process
Six Sigma DMAIC: Measuring the Process
Six Sigma: Listening to the Voice of the Customer
Six Sigma: Reducing Variation to Improve Quality
Six Sigma: Champion Training
Introduction to Six Sigma
Managing and Deploying Six Sigma
Six Sigma Process Improvement
Six Sigma Projects and Project Teams
Supply Chain Management
Supply Chain Management and e-Business
Supply Chain Management Strategies
Supply Chain Planning and Inventory Management
Supply Chain Transportation and Facility Design
The Fundamentals of Supply Chain Management
Total Quality Management
Total Quality Management: Fundamentals
Total Quality Management: Implementation and Tools
Total Quality Management: Principles
For individual purchases, please visit
Serebra's on-line store
to select and purchase courseware. For corporate purchases and customized quotations, please call 800 567.7766 or 604 676.5480.
