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Desktop Computer Skills
Industrial Solutions
IT Skills
Legal Skills
Professional and Business Skills
Internet and Network Technologies
Data/Telecommunications
Basics of Telecommunications
Computer Telephony Integration
Computer Telephony Integration
Convergence of Technologies
Call Center Components
Computer Telephony Integration
Computer Telephony Integration Implementation
Emerging Internet Technologies
LAN Protocols
Standards for Convergence
TCP/IP Protocols
WAN Protocols
Design and Implementation of Voice Networks
PBX and ACD Systems
Point-to-Point Telecommunications Protocols
Switched Telecommunications Protocols
Telecommunications Concepts and Components
Traffic Engineering
Frame Relay
Frame Relay Concepts
Frame Relay Signaling and Applications
Introduction to ISDN and DSL
Digital Subscriber Line
Introduction to ISDN
ISDN Protocols
Introduction to Multiprotocol Label Switching
Introduction to MPLS
Introduction to Telecommunications
How a Local Exchange Works
Overview of Telephony Services
Overview of the Telecommunications Industry
Types of Telephone Systems
IP Telephony Principles and Applications
Enterprise Class IP Solutions
Future Technologies Supporting Convergence
VoIP Network Engineering, Management, and Support
VoIP Network Integration with Legacy Services
VoIP Network Quality of Service Techniques
VoIP Services
IPv6 and Future Applications
IPv6
Lightweight Directory Access Protocol
Designing and Maintaining LDAP Directory Services
LDAP Fundamentals
Quality of Service
Implementing Quality of Service
Signaling Systems
Systems and Signals
SONET/SDH
Overview of SONET and SDH
Telecommunications Fundamentals
Telecommunications Essentials
Virtual Private Networks
Virtual Private Networks Solutions
Voice over IP Fundamentals
Delivering Voice and Data in Diverse Network Environments
Designing a Voice Over IP Solution
WAN Basics
Introduction to Signals and Signal Transmission
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to select and purchase courseware. For corporate purchases and customized quotations, please call 800 567.7766 or 604 676.5480.
